Last updated - Thursday, 24 July 2025

This privacy policy explains how Flavour by Florence ("we", "us", or "our") collects, uses, and protects any information that you provide when using our website or services.

1. What Information We Collect

• Name
• Email address
• Phone number
• Event details (e.g. date, location, dietary needs)
• Any other personal information you voluntarily provide via our contact or booking forms
• Technical data such as IP address and browser type (collected automatically by our hosting provider)

2. How We Use Your Information

• To respond to enquiries and manage bookings
• To provide and personalise our services
• To maintain internal records
• To improve our website or customer experience

3. Legal Basis for Processing

We only process your data when we have a legal basis to do so, including:

• With your consent (e.g. when submitting a form)
• To fulfil a contract (e.g. managing a private dining event)
• To comply with legal obligations

4. Sharing Your Information

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We use Netlify to host our website and process form submissions. When you submit a form, the data is securely stored and processed on Netlify’s infrastructure, which complies with industry security standards. Netlify acts as a data processor on our behalf.

5. Cookies

Our website may use cookies for basic functionality and performance tracking. These do not include personally identifiable information unless you explicitly provide it. You can control or disable cookies through your browser settings.

6. Data Retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Security

We take appropriate technical and organisational measures to secure your data against unauthorised access or disclosure.

9. Contact Us

If you have any questions or requests regarding your personal data, you can contact us at:

• Flavour by Florence
• Email: info@flavourbyflorence.com
• Phone: +44 1234 567890
• Address: XX ThorneyHedge Road, Chiswick, London, W4